We are happy to serve you! To request a refund, please click this link (LINK)
For a better shopping experience, we've added new options:
You can return it within 7 days from the date of receiving the order.
-The product must be in its original condition, free of any defects or damage.
-The return policy applies to all products except accessories.
- If an item is returned that is not part of the original order, its amount will not be refunded. If the customer wishes to return the item, he/she will be responsible for paying the return shipping fees. If 15 days have passed from the date the shipment returned to our warehouses, we are not responsible for returning it to the customer.
Terms and conditions for returning promotional offers:
In the event of purchasing promotional offers, the customer must return all products included in the promotional offer. They cannot be partially exchanged or when the offer quantity runs out, provided that all products are in their original condition. The terms and conditions of the offer apply.
In the free shipping offers, when requesting a return, the shipping fees will be deducted from the value of the returned items.
Recovery steps through the Aktan website:
To recover, follow these steps:
My Orders dashboard shows you return options.
After creating the return form, the return will be confirmed and the policy will be sent to you within 48 hours to the email address registered with us.
comments:
There is no cancellation of the order after confirmation.
- The order cannot be modified once it has been delivered to the shipping company. The modification can only be made to the size or color of the item in the order.
After receiving the return policy, the customer must contact the shipping company to deliver the shipment to them or visit one of their branches, noting that the policy is valid for 7 days from the date of its creation, and the return request will be closed if it is not delivered.
After the product arrives at our warehouses and the return is approved within 14 working days, the amount will be refunded to the same card through which the purchase was made. In some cases, the customer may be contacted to confirm his banking information.
-If the customer is contacted to obtain banking information and does not receive a response within 48 hours, the amount will be refunded as a balance in the wallet.
-In the event that a shipping policy is issued for the customer's order and then the order is requested to be cancelled or returned, the customer shall bear the shipping fees shown on the invoice. Shipping amount (29 riyals)
- In the event that a return is requested for the second time, a shipping fee of (29 riyals) will be charged to the customer.
- In the event of payment upon receipt or payment upon receipt by card, a discount of 35 riyals will be added to the payment upon receipt fee in the event of a return.
- Orders are being processed/ If parts are unavailable, they will be cancelled and the amount will be refunded within 14 working days.
Return and exchange policy in branches:
You can exchange within 7 days and return within 3 days from the date of purchase.
- In the Gulf and internationally:
Shipping costs vary by country and shipment weight, and the price is determined automatically when the customer selects the country during the purchase process.
Shipping costs will be borne by the customer even in the event of a return.
For inquiries, contact us via WhatsApp 920010063. We are here to serve you from Saturday to Thursday, from 9 am to 9 pm.
